Legal
Privacy Policy
Last updated: April 10, 2026
Casa Bella Vacation Rentals ("we," "us," or "our") operates the website casabellafl.com and provides vacation rental and property management services throughout Florida's East Coast. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our website or services.
By using our website or booking with us, you agree to the collection and use of information as described in this policy.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact information — name, email address, phone number, and mailing address when you contact us, submit a form, or create an account.
- Booking information — reservation details, check-in/check-out dates, number of guests, and payment information when you book a property.
- Account information — login credentials for owner portal accounts.
- Communications — messages you send us through our contact form, email, or messaging features.
We also collect certain information automatically when you use our website:
- Usage data — pages visited, time spent, links clicked, and referring URLs.
- Device information — browser type, operating system, and IP address.
- Cookies — small files stored on your device to improve your experience and analyze site usage.
2. How We Use Your Information
We use the information we collect to:
- Process and manage your reservation or service inquiry
- Communicate with you about your booking, stay, or property
- Provide and operate the owner portal and related services
- Send transactional emails (booking confirmations, access codes, statements)
- Respond to your questions and support requests
- Improve our website, services, and guest experience
- Comply with legal obligations
We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling.
3. Sharing Your Information
We may share your information with:
- Service providers — third-party vendors who help us operate our website and services (Supabase for data storage, Stripe for payment processing, Resend for email delivery, Hospitable for reservation management). These providers are contractually required to protect your data.
- Booking platforms — if your reservation originated through Airbnb, VRBO, or another platform, we may receive information from and share information with that platform as necessary to fulfill your stay.
- Legal requirements — if required by law, regulation, or valid legal process.
4. Cookies
Our website uses cookies and similar tracking technologies to enhance your experience and understand how our site is used. You can control cookie settings through your browser. Disabling cookies may affect certain features of the site.
We use essential cookies (required for the site to function) and analytics cookies (to understand usage patterns). We do not use advertising or tracking cookies.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for seven years for tax and accounting purposes. You may request deletion of your account or personal data by contacting us directly.
6. Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. Payment information is processed directly by Stripe and is never stored on our servers.
No method of transmission over the internet is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at info@casabellafl.com.
8. Children's Privacy
Our website and services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
9. Third-Party Links
Our website may contain links to third-party websites (such as Airbnb, VRBO, or Calendly). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new "Last updated" date. Your continued use of our website after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us: